(راسلت الدعم الفني لكاسبر سكاي واستخدمت ترجمه قوقل لايصال المشكلة لا ادري هل الترجمه دقيقة المهم هذا ردهم ارجوا من الخبراء ترجمه هذا الرد )
Dear customer,
Please submit your 20-characters Kaspersky activation code.
Please switch Kaspersky interface to English by pressing Shift + F5 and Shift + F12 key combinations in the main Kaspersky window and submit a screenshot of an installation error.
“How to take a screenshot” guide is available here:
Please submit the necessary system reports:
1. Download the GetSystemInfo 6.0.exe utility via direct link:
2. Run GetSystemInfo6.0.exe, and click “Accept”.
3. Click the start button in the right part of the window.
4. The process can take up to 10 minutes.
5. The process will result in the GetSystemInfo archive being saved on your Desktop. It will contain the following *.zip archive:
- GetSystemInfo___YYYY_MM_DD.zip.
Please send us that archive.
A more detailed guide on how to collect a report is available at
Thank you.
To reply to this request, you can simply reply to this e-mail leaving the subject line unchanged. Alternatively, if you created your request through the My Kaspersky portal, you can click on the link below to reply through your Kaspersky Account.
If we do not receive a response from you within 7 days, your request will be considered resolved by our system. If you would like us to leave your request open, you can simply let us know by replying to this e-mail or sending a new reply through My Kaspersky.
Best regards,
Kaspersky Lab Technical Support
