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2008.08.01, 11:17 - Lisa Clancy:
Hello,
Hi, I am sorry for not responding earlier we are very busy at this time working through a large backlog after staff illnesses and holidays.
If you disable the Web Traffic component does this help?
Can you download these 2 files and save them to your pc they may help me see the problem.
Save them to My Documents.
user name: kavuser
Password: Dfpt43
user name: kavuser
Password: Dfpt43
Then run them each in turn - Hijackthis will make a notepad file called hijackthis.log - you need to click on File->Save As and save it to My Documents.
The getsysteminfo when run will ask you where you want to save the file by default this is sysinfo.txt on C:\ drive.
Press save button and the file will collect the data.
You will also see an alert from Proactive Defence - choose - Add to trusted zone and then press Allow.
Send me both hijackthis.log and sysinfo.txt - they will have a white notepad icon.
Best regards,
Kaspersky Lab Support Team
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2008.07.22, 17:44 - Your Request:
yahoo radio ststion does not go throw whene kasper 2009 activated
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